British Airways has been apologised, after passengers were left waiting for hours inside US airports due to a “technical issue”.
The airline said the problem with its “third-party flight planning supplier” was behind the delays.
Passengers have reported waiting several hours inside departure lounges, with some saying they had waited on planes only to be told they had to return to the airport.
The airline said the issue has now been resolved, but travelers are still facing long delays.
Some Trans-Atlantic flights from the US were operating during the disruption but shortly after 6am only around 50pc of flights were in the air, according to Flightradar24.
In a statement, British Airways said: “Our teams have now resolved a temporary issue that affected some of our long-haul flight planning systems overnight, which resulted in delays to our schedule.
“We’re sorry for the disruption caused to our customers’ travel plans.”
This is not the first technical issue to hit British Airways in recent years.
In 2020, the company was fined £20m by the Information Commissioner’s Office over a 2018 data breach which saw the personal details of 400,000 of its customers accessed by hackers.
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